FAQ

COVID-19

Our Dearest Guests,

With the new rules and restrictions outlined on November 24th, 2020 concerning COVID-19 we have put in place new procedures for our salon:

  • We will be operating with a ‘locked door” policy. This will helps us track who is coming in and out of the salon.
  • Anyone experiencing flu-like symptoms MUST reschedule their appointment.
  • All guests are to attend their appointments unaccompanied.
  • Masks, as before, must be worn at all times during appointments, practicing proper mask etiquette with both mouth and nose covered.
  • If you do not have a mask, we have disposable masks for purchase ($2.00).
  • Face shields are NOT permitted.
  • Please arrive on time to your appointment but remain in your vehicle.

We appreciate your understanding and patience during this time as we all navigate COVID-19 together. Thank you for your continued support & shopping locally.

- True You Salon & Spa Team

Can I get a refund or exchange for products?

We are able to provide a refund or exchange within 14 days for purchased products as long as the customer has the receipt.

Can I cancel my appointment?

Cancellations require 24 hours notice. We understand that emergencies happen and you may need to cancel last minute however repeat offenders of last minute cancellations will be charged half the cost of their service amount and we will require a deposit for future bookings.